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Customer Support

the holy grail of web hosting

think Go Daddy, think Hostgator...

a typical first week's exchange between customer and tech support

CUSTOMER:  Hi, It's 07:30 GMT and I've just checked my site and it's not coming up. Also I can't get through to my email account. I tried to check myhost.com's current status page but the link is broken. Please can you do a check on http://www.mysite.com and see if there's a problem, and also let me know when your status page is fixed? Thanks, Weed

TECH SUPPORT:  Hi Weed, Sorry to hear you're having problems with your clock. Have you tried replacing the battery on the motherboard? Let me know if this solves your problem. Have a nice day, Greg (Support Advisor)

CUSTOMER:  Hi Greg, The clock's fine; it's the web site that's not working. Can you check at your end to see why it's down? Thanks, Weed

TECH SUPPORT:  Hi Weed, I'm glad to hear that Gregory managed to sort out the problem with your clock. For system wide problems, please check the current status page at http://www.myhost.com/gsjksad80m;3=dk,dlflflS?&asdhjkl9093. If you're still having problems please don't hesitate to get back to us. Have a nice day, Simon (Customer Service Operations)

CUSTOMER:  Hi Simon, The address you gave me for your status page doesn't work (http://www.myhost.com/gsjksad80m;3=dk,dlflflS?&asdhjkl9093). Thanks in anticipation, Weed

TECH SUPPORT:  Hi Weed, sorry about that. It looks like the status page is down. However you can also access the system status from the control panel of your web account. In the meantime, if there's anything else we can help you with please do not hesitate to contact us. Regards, Bernard (Support Technician)

CUSTOMER:  Hi Bernard, when i try and access the customer control panel of my web account from the myhost.com support page, i get a 404 error. Weed

TECH SUPPORT:  Hi Weed, I'm sorry to hear you're having a problem with your customer control panel. Have you tried accessing it from your web site using the /admin page? Let me know how you get on. Have a nice day, Andrew (Support Engineer)

CUSTOMER:  Hi Andrew, I can't access the control panel for my account from my web site because the web site is down. I can't access any of my pages, or download my email. I look forward to your reply. Weed

TECH SUPPORT:  Hi Weed, Sorry to hear you're having problems accessing your account. Can you let me know your full name, user logon, transaction ID and the date you joined myhost.com and we will get back to you as soon as possible with details of any outstanding bills. Best regards, Mark (Account Representative)

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revised 2 May 2013
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